Customer care
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For the fastest review, include the order number and a concise description of the issue. Never send full payment-card details or account passwords.
Last updated August 10, 2026
Pre-launch information required
A verified customer-support email, privacy email, business address, and operating hours must be added here before live orders begin. No unverified mailbox has been published.
Existing orders
Use the support details provided in the order confirmation and include the order number. For damage, a wrong item, or a product fault, retain the packaging and attach clear photos when requested.
Privacy and account requests
State that the message is a privacy request and describe whether it concerns access, correction, deletion, portability, restriction, objection, or consent. Additional information may be requested to verify identity without collecting unnecessary sensitive data.
Before contacting us
- Shipping estimates and destination charges are explained on the Shipping page.
- Return eligibility for hygiene-sealed products is explained on the Returns page.
- Account and order information should only be shared through the verified support channel.