Clear returns, with hygiene in mind.

Change-of-mind returns

Where a statutory withdrawal right applies, eligible customers may notify us within 14 days after delivery. Mandatory rights under the law of the customer’s location are not limited by this policy.

To protect every customer, products supplied with a hygiene or tamper-evident seal must remain unused, unopened, and in their original sealed condition to qualify for a change-of-mind return. Opened sealed goods that are not suitable for return for health or hygiene reasons may be excluded where applicable law permits.

Faulty, damaged, or incorrect items

If an item arrives damaged, is materially different from the order, or develops a fault, contact customer care promptly. Keep the item, accessories, instructions, and packaging while the issue is reviewed. We may request photos, a short video, batch information, or return of the item before confirming the appropriate repair, replacement, price reduction, or refund.

Return shipping and refunds

• Do not send a return without receiving return instructions first.
• For an eligible change-of-mind return, the customer normally pays return shipping unless local law or our written instructions state otherwise.
• For a verified faulty or incorrect item, reasonable standard return costs are handled as required by applicable law.
• Approved refunds are issued to the original payment method. Bank and payment-provider processing times are outside our control.

Before opening your order

Check the product name, color, size, and packaging condition before removing a hygiene seal. If anything appears incorrect, pause and contact customer care so the return options remain available.