Your privacy
Privacy is part of the product experience.
This notice explains the main categories of personal information used to operate LUVORA and the choices available to customers.
Last updated August 10, 2026
Pre-launch information required
The verified legal name, registered address, and dedicated privacy contact for the business operating LUVORA must be added before live orders or marketing data collection begin.
Information we may collect
- Account and contact details, such as name, email address, phone number, and saved addresses.
- Order and fulfillment information, including products ordered, delivery status, returns, and customer-care correspondence.
- Payment status and transaction references. Complete card details are handled by the selected payment provider rather than stored by the storefront.
- Technical and usage information, such as IP address, device and browser data, security logs, cookie identifiers, and pages visited.
- Marketing preferences and consent records when optional communications are offered.
How information is used
- To provide the storefront, create accounts, process orders, deliver products, and manage returns.
- To provide customer care and communicate operational information about an order.
- To prevent fraud, protect accounts, maintain security, and comply with legal obligations.
- To improve the store and understand performance using proportionate analytics.
- To send optional marketing only where a valid permission or other lawful basis exists.
Sharing and international processing
Information may be shared with providers that support hosting, payments, fraud prevention, fulfillment, shipping, communications, customer care, and professional compliance. They should receive only the information needed for their role. When information is processed across borders, the operator must use safeguards required by applicable law.
Retention and security
Information should be retained only as long as needed for the purposes described, including tax, accounting, dispute, fraud-prevention, and legal requirements. Administrative, technical, and organizational safeguards are used to reduce risk, but no online service can promise absolute security.
Your choices and rights
Depending on location, customers may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information, and to withdraw consent. California residents may also have applicable rights concerning access, deletion, correction, and the sale or sharing of personal information. Identity verification may be required before a request is completed.
Cookies
Essential cookies may be used for the cart, checkout, account security, locale, and session continuity. Non-essential analytics or advertising technologies should not be activated where consent is required until the customer has made a valid choice.